How Can We Help?
Find answers to common questions, troubleshoot issues, or contact our support team.
Response Time: We typically respond to support requests within 24-48 hours during business days. For urgent issues, please include "URGENT" in your subject line.
Frequently Asked Questions
Getting started is easy:
- Download Eye Reset from the App Store
- Open the app and complete the brief onboarding
- Choose your preferred session type (Quick, Standard, or Extended)
- Enable notifications to receive gentle reminders (optional)
- Start your first eye exercise session!
The app will guide you through each exercise with clear visual cues and timers.
To manage notifications:
- Open Eye Reset
- Tap the Settings icon (gear) in the top right
- Select "Notifications & Reminders"
- Choose your reminder frequency (every 20 minutes, 1 hour, 2 hours, etc.)
- Set your active hours (e.g., 9 AM - 6 PM on weekdays)
If notifications aren't working, make sure Eye Reset has permission in your device's Settings → Notifications → Eye Reset.
If you're not receiving notifications, try these steps:
- Check that notifications are enabled in your device Settings → Notifications → Eye Reset
- Verify that "Do Not Disturb" mode is off
- Open Eye Reset and confirm reminders are enabled in app settings
- Make sure you're within your active hours (if set)
- Try restarting your device
Still having issues? Contact us using the form below.
Eye Reset automatically tracks your progress. To view your stats:
- Open Eye Reset
- Tap the "Progress" tab at the bottom of the screen
- View your current streak, total sessions completed, and weekly summary
Your streak increases each day you complete at least one session. Keep it up to build a healthy habit!
Eye Reset is completely free with all features unlocked. There are no subscriptions, in-app purchases, or hidden costs.
We believe eye health should be accessible to everyone, which is why we've made Eye Reset 100% free to use.
Since Eye Reset is free, there are no purchases to refund. If you made a purchase by mistake or have concerns, please contact Apple Support directly for assistance.
Yes! Eye Reset works completely offline. All exercises, timers, and features are available without an internet connection.
Your progress data is stored locally on your device. An internet connection is only needed for initial download and app updates.
Privacy is our priority. Eye Reset collects minimal data:
- Local only: Your progress, settings, and preferences are stored only on your device
- No personal data: We don't collect names, emails, or personal information
- Anonymous analytics: Basic usage statistics (app opens, crashes) to improve the app
We never sell your data. Read our full Privacy Policy for details.
Since all data is stored locally on your device:
- To reset your progress: Open Eye Reset → Settings → Reset Progress
- To delete all data: Delete the Eye Reset app from your device
We don't store any data on our servers, so deleting the app removes all your data.
Eye Reset requires:
- iOS 15.0 or later
- Compatible with iPhone, iPad, and iPod touch
- Approximately 25 MB of storage space
Troubleshooting Guide
App crashes on launch
Try these solutions:
- Force close the app and reopen it
- Restart your device
- Check for app updates in the App Store
- Delete and reinstall the app (your data is stored locally, so this will reset progress)
- Ensure your iOS is up to date
Exercises won't start
Try these solutions:
- Make sure your device isn't in Low Power Mode
- Close other apps running in the background
- Check for sufficient storage space on your device
- Try a different exercise type
Progress not saving
Try these solutions:
- Ensure the app has storage permissions
- Check that your device has available storage
- Complete the full exercise session (don't exit early)
- Update to the latest version of Eye Reset
Still having issues? Contact us using the form below with details about your problem, including your device model and iOS version.
Contact Support
Can't find what you're looking for? Send us a message and we'll get back to you soon.
Data & Privacy Requests
Since Eye Reset stores all data locally on your device, you have full control over your information:
Delete Your Data
Simply delete the Eye Reset app from your device. This will remove all locally stored data including progress, settings, and preferences.
Export Your Data
Currently, Eye Reset does not have a data export feature since all data is stored locally. Your progress is visible in the Progress tab within the app.
For more information about how we handle your data, please read our Privacy Policy.
Version History
- Initial release
- Guided eye exercises with multiple session types
- Customizable reminders and notifications
- Progress tracking with streaks
- Offline support
- Privacy-first design with local data storage